
Record the amount returned, the original receipt reference and the reason for the refund. Add the recorded refund method and any timescale supplied by the merchant.

A refund receipt needs to show which earlier payment it relates to. This template has dedicated fields for the original receipt number and purchase date, plus the refund reason and staff references. Describe the returned item in the row so a partial refund is clear without reopening the original order.
| Section | Details |
|---|---|
| Original purchase | Copy the receipt number and purchase date. |
| Refund amount | Enter the amount being refunded for each item. |
| Reason | State the recorded reason, such as damage or an overcharge. |
| Refund method | Name the card, cash or other method used. |
| Processing notes | Record staff details and the timescale actually provided. |